Strategic Account Development Manager

5 days ago

Melbourne, Victoria, Australia IBISWorld Full time

IBISWorld Overview

As a global company conducting business and industry research across thousands of markets, IBISWorld offers a unique opportunity to work with a talented team and serve clients worldwide. Our offices in Melbourne, London, Los Angeles, and New York are filled with professionals who balance hard work with a passion for fun and collaboration.

The Role

We seek an energetic and motivated Client Relationship Manager to join our expanding team. This strategic role involves managing and growing a portfolio of new and established clients by providing ongoing service and demonstrating value throughout the client's subscription. The ideal candidate will have experience in account management, inside sales, or client service and be comfortable with travel, as this job is based in Melbourne CBD.

Key Responsibilities

  • Proactively maintain and build relationships with existing clients to deliver revenue targets and ensure client satisfaction.
  • Expand contacts beyond existing sources and develop a tailored value proposition across various areas within an organization.
  • Proactively promote product awareness while solution selling to cross-sell across your portfolio.
  • Meet training needs of clients to ensure value is received through conversation and training, including product presentations to user groups.
  • Deal with incoming queries, issues, and day-to-day client needs.
  • Research and understand each client's business to identify new opportunities.

What We Offer

In return for your expertise, you'll receive a competitive salary + super, attractive OTE, and the chance to work from home. You'll also join a supportive team that drives excellence and promotes a collaborative environment.

Requirements

  • Excellent phone and email communication skills.
  • Able to speak with clients across various industries and backgrounds.
  • Working knowledge of MS Excel, PowerPoint, and Word.
  • Highly organized with the ability to manage numerous contacts, including scheduling, follow-up, and establishing frequent points of interaction.
  • Confidence in negotiation, numeracy, and diplomacy skills.
  • A team player who can work with colleagues and other departments to achieve results.
  • Ability to work autonomously.

$80,000 - $120,000 per annum, plus super and benefits, making this a lucrative opportunity for the right candidate.

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