Customer Success Professional

1 month ago


Silverwater, New South Wales, Australia WBS Technology Full time

About WBS Technology


WBS Technology is a leading company in Australia, known for its rapid growth and innovative approach.


Job Title: Customer Success Manager


We are seeking a proactive and personable Customer Success Manager to join our team. In this role, you will engage with customers to gather valuable feedback, improve their experience with our products, and build strong relationships.


Key Responsibilities:



  • Collecting testimonials and developing case studies that showcase the success of our solutions
  • Frequent face-to-face meetings with customers to discuss their experiences and provide support
  • Working closely with cross-functional teams to identify areas for improvement and implement changes
  • Collaborating with colleagues to develop and implement customer engagement strategies

Requirements:



  • Proactive and personable approach to customer relationships
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills

Benefits:



  • A competitive salary ranging from $80,000 to $120,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to be part of a rapidly growing company with a strong commitment to innovation

About Hatch:


Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like WBS Technology.


We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.



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