Luxury Hotel Experience Manager

1 day ago


Hayman Island, Australia beBeeHospitality Full time
Job Title: Guest Relations Manager

The Guest Relations Manager plays a pivotal role in ensuring exceptional guest experiences from check-in to check-out.

  • This involves leading the Guest Relations team to deliver personalized service and handling VIP communications and experiences.
  • Key responsibilities include resolving issues promptly, collaborating with other departments for seamless service, mentoring team members, managing rosters, monitoring budgets, and identifying upselling opportunities.
Requirements

The ideal candidate will possess:

  • Exceptional communication and interpersonal skills.
  • Experience in guest relations within a luxury hotel setting.
  • Strong leadership capabilities.
  • Effective problem-solving skills.
  • Fluency in English and proficiency in hotel systems.
  • Flexibility to work varied shifts.
What We Offer

We provide a world-class staff facilities package including:

  • Subsidized accommodation with dedicated facilities.
  • An exciting staff activities calendar filled with recreational activities.
  • Extensive career development opportunities with dedicated onsite trainers.
  • Professional development programs.
About This Opportunity

This is an excellent chance to join our team and contribute to delivering exceptional guest experiences.

Schedule and terms of employment are negotiable. Salary range $87,000 – $92,000 per annum, not inclusive of superannuation.



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