Luxury Resort Ambassador

3 days ago

Hayman Island, Australia beBeeGuestRelations Full time $87,000 - $92,000

Job Title: Guest Relations Manager

About the Role:

The Guest Relations Manager is a senior position that oversees the Guest Relations function at our luxury resort. This involves delivering exceptional service and personalized experiences for each guest, with a focus on VIP and loyalty program guests.

Key Responsibilities:

  • Leading the Guest Relations team to deliver outstanding, personalized service from check-in to check-out.
  • Handling VIP guest communications and experiences, resolving any issues promptly, and collaborating with other departments to ensure seamless service.
  • Mentoring team members, managing rosters, monitoring budgets, and identifying upselling opportunities.
  • Ensuring compliance with safety standards, supporting community and sustainability initiatives, and staying informed about local offerings to provide tailored recommendations to guests.

What We Are Looking For:

The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to build genuine connections with guests and colleagues. Experience in guest relations within a luxury hotel, strong leadership capabilities, and effective problem-solving are essential.

Fluency in English, proficiency in hotel systems, and flexibility to work varied shifts are also required. Tertiary education (degree or diploma level) in Hotel Management or a related field is highly desirable.

Why Work With Us?

We offer a unique opportunity to deliver outstanding service and personalized experiences to our guests. Our team helps our guests create amazing memories, and we are committed to providing True Hospitality for Good.

Your Day-to-Day:

In this role, your day-to-day will involve leading the Guest Relations team, handling VIP guest communications, mentoring team members, and ensuring compliance with safety standards. You'll also have the opportunity to identify upselling opportunities and stay informed about local offerings to provide tailored recommendations to guests.

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