Administration Officer Level 2
1 week ago
We are seeking a highly organized and customer-focused Administrative Officer to join our team at NSW Health. As an Administration Officer, you will provide clerical and administrative support to our clinical and non-clinical teams, ensuring the smooth operation of our hospital services.
Key Responsibilities- Provide exceptional customer service to patients, visitors, and staff, responding to enquiries and resolving issues in a timely and professional manner.
- Monitor and manage telephone enquiries, ensuring that all calls are answered promptly and efficiently.
- Liaise with key stakeholders, including medical, nursing, and allied health teams, to ensure continuity of care for patients.
- Work collaboratively with our teams to achieve our goals and objectives, providing administrative support as needed.
- Develop and maintain accurate and up-to-date records, reports, and databases, using computer applications such as Outlook, Word, Excel, and databases.
- Previous experience working in a health setting or frontline customer service role.
- Demonstrated ability to work constructively and efficiently with both internal and external customers.
- Demonstrated ability in the use of tact, diplomacy, confidentiality, and discretion.
- Demonstrated high level of organizational skills, with the ability to meet timeframes and prioritize workloads.
- Demonstrated excellent written and verbal communication skills, and strong interpersonal and customer service skills.
- Demonstrated experience in the use of computer applications, including Outlook, Word, Excel, and databases.
- Ability to work varied shifts, including evenings, nights, weekends, and public holidays.
NSW Health is a leading provider of public health services in Australia. We are committed to delivering high-quality, patient-centered care to our communities. Our team is dedicated to making a positive impact on the lives of our patients and their families.
What We Offer- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- A competitive salary and benefits package.
- Access to our Employee Assistance Program (EAP) for staff and family members.
- Fitness Passport.
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