Technical Specialist

3 weeks ago


Newcastle, New South Wales, Australia Haylo People Full time
About the Role

We are seeking an experienced workers compensation professional to join our team as a Technical Specialist. As a key member of our centralised technical specialist team, you will be responsible for providing technical expertise and support to our claims team.

Key Responsibilities
  • Review and provide feedback on current claims management practices, legislative changes, and procedures.
  • Develop strategic initiatives and procedures to ensure all service, performance, and compliance measures are achieved.
  • Build and maintain strong collaborative relationships with internal and external stakeholders.
  • Work closely with the claims officers, case managers, and injury management advisors to develop strategic case management action plans for each claim.
About You
  • Over 3 years of workers compensation claims experience.
  • Strong technical experience within the NSW workers compensation scheme.
  • Experience in managing relationships and competing stakeholder priorities.
  • Superior time management and negotiating skills.
  • Experience in coaching and supporting others.
  • A genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances.
What We Offer
  • Permanent full-time role.
  • Salary (experience dependent): $115,000 - $128,000 package.
  • Flexible working: Remote role in NSW.
  • Onsite learning & development team with a structured career pathway.

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