Technical Advisor

2 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
{"title": "Technical Advisor", "description": "About the Role

The Technical Advisor will play a critical role in supporting the Claims Advisors by providing technical assistance and driving proactive claims management.

As a subject matter expert, you will be responsible for contributing to and driving claims strategy, ensuring it is cost-effective and tailored to meet the needs of our customers.

You will also coach and mentor Claims Advisors to ensure sound decision-making and to assist in the development of legislative and regulatory knowledge and skills.

Key Responsibilities:

  • Act as the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes, or procedures.
  • Provide specialist technical and/or professional advice for the authorisation and approval of complex claims.
  • Increase awareness of the cost and consequence of technical decisions.
  • Provide technical expertise and support to ensure ongoing quality decisions and outcomes.
  • Actively share knowledge, advise, and coach others to build and develop technical capabilities.

What You'll Bring:

  • Proven experience in NSW Workers Compensation.
  • Experience in Personal Injury Management.

What We Can Offer:

  • Competitive benefits package and excellent work culture.
  • Excellent discounts on a range of retail favourite stores as well as insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.

About Suncorp Group:

Suncorp Group is committed to making a difference for people and in the communities they call home. Our Claims teams provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

", "lang_code": "en"}

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