Technical Specialist

5 days ago


Newcastle, New South Wales, Australia Haylo People Full time
About the Role

We are seeking an experienced Workers Compensation Specialist to join our Centralised Technical Team as a Technical Specialist. As a key member of our team, you will be responsible for providing technical expertise and guidance to our Claims Officers and Case Managers.

Key Responsibilities
  • Review and provide feedback on current claims management practices, legislative changes, and procedures to ensure emerging trends are identified and managed.
  • Develop strategic initiatives and procedures to ensure all service, performance, and compliance measures are achieved.
  • Build and maintain strong collaborative relationships with internal and external stakeholders.
  • Work closely with the Claims Officers, Case Manager, and Injury Management Advisor to assist in developing a strategic case management action plan for each claim.
About You
  • Over 3 years of Workers Compensation claims experience.
  • Strong technical experience within the NSW Workers Compensation scheme.
  • Experience in managing relationships and competing stakeholder priorities.
  • Superior time management and negotiating skills.
  • Experience in coaching and supporting others.
  • A genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances.
What We Offer
  • Permanent full-time role.
  • Salary (experience dependent): $115,000 - $128,000 package.
  • Flexible working: Remote role in NSW.
  • Onsite learning & development team with a structured career pathway.

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