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Onsite Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia Millennium Management Full time
Job Title: Onsite Support Engineer

The End User Service Support Technician is responsible for delivering high-quality support services to various groups in a fast-paced financial company. This requires expertise and exceptional judgment in handling various problems while working with end-users.

Key Responsibilities:
  • Provide courteous and professional support to end-users
  • Travel to other offices within Australia to assist with IT equipment setup
  • Onboard regional teams, including home setups
  • Support desktop technology and applications
  • Respond to calls/tickets and manage issues until resolution, even if escalated to another team
  • Knowledge and troubleshooting skills in Microsoft Windows OS, Linux OS, Microsoft Office Suite, Market Data applications, Mobile computing, and printers
  • Strong analytical and problem-solving skills, ability to work independently and under pressure
  • Flexible approach and comfortable dealing with ambiguity when necessary
Desirable Qualifications:
  • Experience working at a financial enterprise level
  • Experience in trade floor support, including trading applications
  • Familiarity with PC hardware/software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support, including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Effective support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
  • Broad understanding of mobile tech, including BES12, Intune, Android, and IOS devices
  • Cisco phone support
  • Webex/Zoom support, including video calls and screen sharing
  • Experience working with 3rd Party Vendors
  • Excellent written and verbal communications skills
  • Customer service focused