Fitness Career Growth and Community Engagement
4 weeks ago
We are seeking a highly motivated and charismatic Member Support Consultant to join our team at Fitness First in Mosman. This is an exciting opportunity for someone who is passionate about community engagement, sales growth, and delivering exceptional customer experiences.
About the OpportunityThis role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with people from diverse backgrounds, and has a drive to succeed in a sales-focused position. As a Member Support Consultant, you will be responsible for driving membership growth through outreach activities, generating high-quality sales leads, and providing exceptional customer service that inspires members to continue their fitness journey.
Responsibilities- Contribute to club sales budget by utilizing sales promotions and referrals campaigns.
- Generate and convert high-quality sales leads through community outreach, referrals, and identifying new business opportunities.
- Achieve the required number of lead contacts via telephone to maximize sales opportunities.
- Provide sales presentations and tours to prospective members.
- Create personalized member journeys through positive interactions.
- Ensure successful outcomes to member enquiries.
- Perform opening and closing duties as per the club roster.
- Engage in member retention programs to inspire members to continue their fitness journey.
- Maintain regular service calls to new and existing members to keep them engaged in their journey and recommend relevant products to boost their results.
- Hold a current First Aid & CPR certificate.
- Demonstrate a problem-solving mindset to provide solutions that meet the needs of potential members.
- Display excellent communication skills to inspire members to take action.
- Exhibit drive and goal focus to continuously excel in the role.
- Show a strong team player attitude to rally through challenges and celebrate personal and team success.
- Demonstrate customer focus to build rapport with people from diverse backgrounds.
We offer a competitive hourly rate of $29.04 (inclusive of casual loading), commission, and a complimentary Platinum Fitness First membership. You will also have access to career opportunities within Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, allowing you to develop your career across various brands, locations, and disciplines.
Elevate Your Professional and Personal GrowthWith us, you'll have access to industry-leading learning and development content. Explore our FLG Learning Hub, featuring 90,000+ online courses to master languages, become a presentation pro, and enhance your customer service skills. Plus, enjoy Blinkist, a curated collection of engaging reads to boost your brainpower anytime, anywhere.
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