Account Manager

4 weeks ago

Sydney, New South Wales, Australia Fareharbor Full time

About FareHarbor

FareHarbor is a pioneering company in the travel and tourism industry, dedicated to making experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, we create powerful tools that enable our clients to operate and grow. With over 20,000 clients across 90+ countries, we are the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world, passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. We prioritize health and wellbeing, giving our people the space and trust to learn, try, make mistakes, and even fail. And then we come together to try again.

FareHarbor Core Values:

  • Think Client First
  • We Are One 'Ohana
  • Be Curious and Learn
  • Own It
  • Act With Integrity
  • Embrace the Challenge

About the Role:

The Account Management team is a group of hardcore problem solvers and optimizers that love to crush. Our clients love us, and we love them. The Account Managers are like the doctors of FareHarbor – doing routine checkups on our clients, suggesting improvements to their FareHarbor setup, ensuring they are healthy and successful.

This role is responsible for managing over 100+ accounts, optimizing the FareHarbor client experience, collaborating with clients to grow their online booking channel. You'll be a supreme problem solver, a creative individual who is willing to do whatever it takes to retain each FareHarbor account.

What you'll do here:

  1. Build and nurture existing relationships with over 100+ FareHarbor clients assigned in your portfolio.
  2. Conduct audits on different avenues that clients can improve their customer experience to identify opportunities to drive online growth.
  3. Analyze and interpret data and market trends that you can use for your growth opportunities.
  4. Proactively connect with your clients as their business consultant, presenting your growth plan and influencing them to implement your suggestions.
  5. Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management.
  6. Effectively rollout product updates and projects to further enhance feature adoption and add value to your client portfolio.
  7. Collaborate with internal and external stakeholders to formulate solutions to client needs.
  8. Understand the differences between FareHarbor and competitors to effectively negotiate solutions and handle objections.
  9. Become well-versed in online booking trends in the tour and activity industry to share relevant information with clients.
  10. Be a team player and enjoy working in a fast-paced environment while maintaining calm composure under high-pressure situations.

Requirements:

  • Undergraduate degree
  • Minimum of 1 year experience in B2B or B2C account management
  • Strong negotiator and influencer to implement growth strategies
  • Experience in data analysis to identify trends and formulate strategic plans
  • Ability to work collaboratively and independently
  • Proven ability to stay organized and manage competing priorities
  • Excellent time management skills
  • Manage multiple projects and deliver on agreed timelines
  • Well-spoken and well-written
  • Easily able to adapt to change in a fast-paced environment
  • Be a team player to achieve team goals

Estimated Salary: $80,000 - $110,000 per year

Benefits:

  • Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leaveLife insurance policy
  • Opportunity to share your ideas and make a difference in a growing company.
  • Fast-paced, high-energy and engaging work environment.
  • 26 days of annual leave
  • Work-from-home assistance
  • Educational Opportunities
  • Social hours & events and team-building
  • Hybrid friendly
  • Wellness benefits (Headspace subscription & wellness webinars)

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