Account Development Manager

1 week ago

Sydney, New South Wales, Australia State Street Full time

About State Street

State Street is one of the world's leading providers of financial services to institutional investors. From technology to product innovation, we're making our mark on the financial services industry.

Work with Us

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks.

Job Description

We are seeking an experienced Account Development Manager to join our team. As an Account Development Manager, you will take ownership of CRD's client accounts to focus on client retention and growth. You will collaborate with the client's leadership team to ensure strategic alignment and strong, long-term partnerships.

You will work closely with your peers in the Relationship Management team to ensure effective engagement with these relationships across your accounts. To succeed in this role, you will need to demonstrate your ability to manage relationships through effective strategic thinking and partnerships. You will work closely with and influence both internal and client business leaders and decision makers.

The Charles River Relationship Manager is expected to actively manage sophisticated Charles River IMS accounts:

  1. Manage a book of accounts with support from Relationship Management leaders on your team
  2. Establish senior relationships with C-Level and business heads of your accounts and develop an understanding of client strategy and CRD's place in achieving that strategy
  3. Establish long-term, strategic objectives for each client, and measure success against account plan goals
  4. Ensure effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
  5. Ensure a high touch engagement model with your clients, including regular onsite visits, project status calls and executive engagements
  6. Assist the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training, or services
  7. Maintain awareness of market and industry trends and news relevant to CRD and client base
  8. Sustain a strong understanding of the Charles River IMS and keeping up-to-date with current offerings and upgrades

What We Offer

Our competitive salary range for this role is $120,000 - $180,000 per year. In addition to a comprehensive compensation package, you can also expect:

  • Generous medical care, insurance, and savings plans
  • A flexible work program to help you match your needs
  • Paid volunteer days and matching gift programs
  • Access to employee networks that help you stay connected to what matters to you
  • Tools to help balance your professional and personal life

Requirements

To be successful in this role, you will need to have:

  • A BA/BS degree in Finance, Technology, or a relevant discipline
  • 7 years' experience within the Financial Services/Software industry, specifically in a Relationship/Client Management or similarly functioning role
  • Demonstrate strong communication and presentation skills, including the ability to articulate or present issues, options, and resolutions verbally and in writing
  • Ability to foster strong relationships across client organisations, with senior managers (C-Level) and key decision makers in large and small firms, including good personal and working relationships with end users
  • Ability to multi-task and successfully manage simultaneous priorities
  • Proven organisational skills with attention to detail
  • Self-motivated with the ability to operate independently and as a member of a team
  • Strong analytical and problem-solving skills
  • Ability to travel to client sites 20-30% per calendar year

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