Service Delivery Director

1 month ago

Brisbane, Queensland, Australia ENDEAVOUR FOUNDATION Full time

**About Endeavour Foundation**

We are one of Australia's largest employers of people living with disability, dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.

Our Purpose

We make possibility a reality by following a person-centred support model to help people we support develop independence, confidence, self-esteem, and social interaction skills.

The Role

As the Site Manager, you will lead our Community Activity services, driving integration and adherence to the Quality and Safeguarding Framework and other relevant legislation, policies, and procedures. You will also identify and report potential hazards, work-related incidents, injuries, and/or illness, and advocate for the implementation and ongoing application of Human Rights for people with disability.

Your Responsibilities

  • Drive Consistency and Excellence: Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines, and organisational policy and procedure.
  • Lead Team Performance: Manage end-to-end staff performance management, including performance reviews, KPI implementation, and resolution of performance issues.
  • Innovate and Improve: Encourage innovative and integrated approaches to improving the quality of service and streamlining work processes.

About You

We are looking for a leader with:

  • Demonstrated knowledge of the National Standards Disability Services and Quality & Safeguarding Framework.
  • Experience in managing conflict while remaining calm and alert.
  • Ability to build rapport, negotiate, and develop mutually beneficial relationships with stakeholders.
  • A strong team leader and team member with the ability to influence and develop teams to improved performance.
  • Financial management skills, including general finance and budgeting, profit and loss, balance sheet, and cash-flow management.
  • Possession of a current driver's licence, reliable motor vehicle, and comprehensive insurance.
  • Proficiency in using current MS Office Suite and communication technologies.

What We Offer

We offer a competitive salary package up to $123,500 per annum, salary packaging benefits, training opportunities, employee assistance program, discounts on corporate private health insurance plans, whitegoods, and appliances, reward and recognition program, and more.

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