Brisbane Service Delivery Specialist
4 weeks ago
Hudson Australia is seeking a skilled Service Delivery Coordinator to join their Portfolio and Architecture Directorate in Brisbane CBD.
About the Job- This hourly rate is inclusive of mandatory 25% casual loading, approximately $45-$55 per hour based on national averages.
The successful candidate will be responsible for:
- Managing incoming requests for service and monitoring service queues.
- Scheduling and meeting customers to support service initiation and ongoing service updates.
- Reviewing and releasing weekly reports.
- Monitoring architecture processes for timely delivery and escalating issues to managers.
- Recording requests, reports, and other relevant documentation.
- Managing cost recovery agreements and initiating non-Alloc8 recovery.
- Providing recommendations for vendor contract renewal and updates.
- Escalating issues to Project Delivery Offices and providing end date visibility to service consumers.
- Monitoring resource usage and demand across Solution Architecture and Enterprise Architecture service lines.
- Demonstrated communication, interpersonal, and negotiation skills with experience in maintaining positive relationships with stakeholders and service providers.
- Proven skill in managing team workloads and activities with recommendations for service management improvements.
- Experience in Architectural Lifecycle and PRINCE2 Project Management methodologies.
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Medical Imaging Specialist
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Family Support Specialist
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Brisbane Paediatric Speech Pathology Opportunity
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Service Delivery Specialist
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Technical Service Delivery Specialist
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Project Delivery Specialist
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Clinical Systems Technology Specialist
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Customer Service Delivery Specialist
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Community Engagement and Fundraising Specialist
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