Customer Experience Team Leader
3 weeks ago
Suitable for Full Time 38 Hours per Week Only
Key Responsibilities:
- Lead the Customer Service team, monitoring performance, providing feedback, training and staff development opportunities.
- Lead the Customer Service team in the day-to-day front-end operations across our leisure centres.
- Drive a constructive culture, through effective leadership and communication that develops a positive and empowered Customer Service team.
- Sustain and develop efficient administration work processes and monitor that all Customer Service staff complete as required.
About Yarra City Council
Yarra City Council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.
Key Features:
- Supportive and Friendly Team Environment
- Excellent Employee Benefits and Competitive Hourly Rates
- Dynamic and Collaborative Work Environment
As a key member of our leadership team, you will have the opportunity to make a real difference in the lives of our customers and staff. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
-
Customer Experience Team Leader
1 week ago
Melbourne, Victoria, Australia Yarra City Council Full timeAbout the roleWe are seeking a dedicated and experienced leader to join our team as a Customer Experience Team Leader. This is an exciting opportunity to lead a team of Customer Service Officers and Sales Officers, overseeing the daily operations across our leisure centres.Monitor performance, provide feedback, training, and staff development...
-
Customer Experience Liaison
4 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Team Leader
5 days ago
Melbourne, Victoria, Australia Coles Full timeAbout Coles ServicesColes Services is dedicated to making our supermarkets shine. By managing all trolleys, trolley collection and cleaning services, we ensure our customers' shopping experiences are consistently safe, seamless and welcoming.Salary & BenefitsThe estimated annual salary for this role is $60,000-$80,000 depending on experience. In addition to...
-
Customer Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Probe CX Full timeMain ResponsibilitiesUnder the supervision of Circle Leaders, the primary objective is to provide exceptional service to Probe CX customers in a timely, accurate, and respectful manner as measured by performance metrics. Key CompetenciesFoster strong interpersonal skills to ensure seamless communication with customers.Develop effective multi-tasking skills...
-
Customer Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeWe are seeking a high-calibre Customer Service Manager to lead the establishment and implementation of a centralised customer experience platform. To succeed in this role, you will have a proven track record of delivering business solutions and a strong passion for customer-centric service.About the Business:Six Degrees Executive is a leading executive...
-
Customer Experience Leader
3 days ago
Melbourne, Victoria, Australia Kinetic Full time**Job Summary:**We are seeking an experienced Customer Experience Leader to join our team at Kinetic in Melbourne.The ideal candidate will have a deep understanding of customer experience methodologies and best practices, with strong research and data analysis skills. They will be responsible for developing and implementing customer strategies, tools, and...
-
Customer Experience Leader
4 weeks ago
Melbourne, Victoria, Australia Dan Murphy'S Full timeAbout the RoleAs a Customer Experience Manager at Dan Murphy's, you will be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's. You will motivate and lead your team to deliver a world-class customer experience, promoting customer loyalty and contributing to revenue...
-
Senior Customer Experience Leader
12 hours ago
Melbourne, Victoria, Australia Dental Corporation Full timeAbout the RoleWe are seeking an experienced Senior Customer Experience Leader to champion our customer-led culture and drive business growth.Job DescriptionAs a Senior Customer Experience Leader, you will be responsible for designing end-to-end experiences that meet our customers' evolving needs. This includes:Championing customer-centric decision making...
-
Customer Experience Leader
7 days ago
North Melbourne, Victoria, Australia The Just Group Full timeAbout The Just GroupWe are a leading retailer in Australia and New Zealand, known for our sleepwear brand Peter Alexander.This part-time role is located at our Support Office on St Kilda Rd, Melbourne.Job Description:As a Customer Experience Leader, you will play a crucial role in ensuring our customers receive the best experience, resolving their inquiries...
-
Real Estate Support Specialist
1 day ago
Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full timeAbout the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...
-
Melbourne, Victoria, Australia Intrepid Experience Full timeCompany OverviewAt Intrepid Travel, we're driven by a passion to inspire and lead the best travel experiences ever. As a certified B Corp, we prioritize making a positive impact on both people and the planet.About the RoleWe're seeking an experienced Chief Marketing Officer to drive our commercial strategies across brand, product, marketing, and PR. This...
-
Senior Customer Experience Leader
4 weeks ago
Melbourne, Victoria, Australia Home Instead Woodland Hills Full timeAbout the RoleWe're seeking a highly motivated and experienced senior-level customer leader to join our team and take our Customer Care function to the next level. As a key member of our e-Commerce team, you will be responsible for refining and improving existing processes, developing scalable solutions, and providing exceptional levels of customer service...
-
Team Leader Member Experience
4 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeJob SummaryAs a Team Leader Member Experience, you will oversee a team of Member Experience Officers and Membership Services Officers at Yarra Leisure, driving a constructive culture through exceptional leadership and communication that develops a positive and empowered team.Key ResponsibilitiesLead, coach and monitor the Member Experience team to achieve...
-
Customer Experience Team Lead
4 weeks ago
Melbourne, Victoria, Australia Inchcape Full timeAt Inchcape, we're dedicated to delivering exceptional customer experiences in the automotive industry. As a Customer Experience Team Lead, you'll play a key role in shaping the sales journey for our retail customers.About the RoleAs a dynamic and customer-focused leader, you'll assist the Retail Centre Manager in driving success, including finance and...
-
Team Leader Member Experience
4 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeLead a High-Performing TeamAs a Team Leader Member Experience, you will oversee a team of 25+ Member Experience Officers and Membership Services Officers at Yarra Leisure, which predominately operate over 3 sites, Richmond Recreation Centre, Collingwood Leisure Centre and Fitzroy Swimming pool. As well as Collingwood Estate Gym and Burnley Golf Course.Key...
-
Customer Experience Team Lead
4 weeks ago
Melbourne, Victoria, Australia Tideri Jobbörse Full timeCustomer Experience Team LeadAt Tideri Jobbörse, we're seeking a skilled Customer Experience Team Lead to join our team. As a key leader, you'll be responsible for coaching and guiding a team of customer service professionals to deliver exceptional service and meet performance targets.Main Responsibilities:Lead, coach, and develop a team of customer...
-
Customer Experience Leader
1 week ago
Melbourne, Victoria, Australia inchcape Full timeAbout the roleIn this dynamic position, you will assist in managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers. You will work closely with the Retail Centre Manager to drive success, including finance and insurance (F&I) targets, while motivating and guiding the team to deliver an exceptional, flexible customer...
-
Customer Experience Leader
3 days ago
Melbourne, Victoria, Australia Careerone Partner Network Full timeAbout the Role:We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. This role is crucial in upholding our commitment to customer satisfaction and efficient service.Key Responsibilities:Craft and periodically assess customer service policies, programs, and procedures to ensure alignment with customer...
-
Customer Care Team Leader
3 weeks ago
Melbourne, Victoria, Australia Siemens Healthcare Pty. Ltd. Full timeAs a Customer Care Team Leader at Siemens Healthineers, you will be responsible for leading and coaching a group of coordinators in our Customer Call Centre to ensure efficient delivery outcomes.Your role:Lead and coordinate a group of dedicated qualified professionals locally to achieve targets set.Provide a suitable work environment and implement people...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...