Customer Service Team Lead Position
3 days ago
Team Lead - Customer Service Specialist
Key Responsibilities:- Direct and manage a team of customer service specialists.
- Oversee the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily guidance and coaching to ensure your team is equipped to handle complex technical inquiries and offer expert advice.
The ideal candidate has a minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry. They must also have proven communication and interpersonal skills with the ability to build rapport with a trade-savvy clientele and collaborate effectively with internal technical staff.
Required Qualifications:- Strong leadership and mentorship skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
A dynamic work environment that fosters growth and development.
Opportunities for professional advancement.
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