Customer Service Team Lead Position

2 days ago


Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000
Job Title

A visionary leader is required to spearhead our customer service team.

  • Foster a culture of excellence, recognition, and growth within the team.
  • Develop and execute business plans to drive growth and achieve targets.
  • Implement strategies to maximize returns and optimize performance.
  • Maintain adherence to best practices and procedures, with a focus on continuous improvement.
  • Cultivate a motivating and flexible work environment that encourages employee engagement and development.
  • Provide support and leadership to the team in the absence of senior management.
  • Manage staffing, leave, and rosters to meet business needs while accommodating individual requirements.
Key Qualifications
  • Possess exceptional customer service skills and a passion for delivering results-driven solutions.
  • Demonstrate strong communication and interpersonal skills, with attention to detail.
  • Experience in change management and leadership is highly advantageous.
  • Exhibit strategic thinking and participate in leadership meetings to ensure strategy consistency.
  • Contribute to the development of a comprehensive customer service strategy through design, implementation, and review.
  • Align with our organizational values and support business growth initiatives.
  • Work autonomously with minimal supervision and think creatively to drive innovation.
Sustainability
  • Commit to reducing waste and promoting eco-friendly practices within the organization.
  • Support a culture of openness, inclusivity, and diversity.


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