Customer Service Team Lead
24 hours ago
**Ecommerce Assistant Role**
This position involves delivering exceptional customer service and driving team performance through continuous improvement. As an Ecommerce Assistant, you will oversee the entire customer journey, from initial inquiry to post-sales support.
Main Responsibilities:
- Lead a team of customer service specialists to provide expert advice and solutions to customers.
- Analyse key performance metrics to drive operational efficiency within the customer service centre.
- Collaborate with internal teams to identify trends in customer feedback and modify service offerings to better serve the market.
Requirements:
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably in a technical industry.
- Proven ability to lead, develop, and inspire a team in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
About the Opportunity:
This is an exciting opportunity for a motivated individual to take on a challenging role in a dynamic environment. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.
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