Customer Service Team Lead

3 days ago

Brisbane, Queensland, Australia beBeeRetail Full time $76,715 - $78,000
Retail Leadership Position

We are seeking a highly experienced Retail Leader to oversee our retail operations.

As a key member of our team, you will be responsible for leading a customer service specialist team, ensuring every interaction reinforces our reputation for excellence and expertise.

  • Leverage your leadership skills to foster a culture of high performance, continuous improvement, and knowledge sharing within the team.
  • Manage the entire employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide expert advice.

Main Responsibilities:

  • Develop and implement customer service strategies to enhance the overall customer experience and align with business objectives.
  • Analyse key performance metrics to drive operational efficiency, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with internal teams to streamline workflows, resolve escalated issues, and ensure a unified response to customer expectations.

Key Requirements:

  • A minimum of 1+ years of experience in a customer service management or leadership role, preferably within a technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and liaise effectively with internal staff.

Benefits:

  • A competitive salary range of $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Details

Estimated Annual Minimum Salary: $76,515

Estimated Annual Maximum Salary: $78,000

Currency: AUD

  • Customer Service Team Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $100,000

    Job TitleWe are seeking a skilled professional to fill the position of Customer Service Team Lead.The ideal candidate will have experience in managing teams, developing customer service strategies, and analyzing key performance metrics.Lead and motivate a team of customer service specialists to provide exceptional service to customers.Develop and implement...

  • Customer Service Team Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeTeamLead Full time

    Customer Service Team LeadA dynamic Customer Service Team Lead is needed to drive excellence in customer service. The ideal candidate will have a proven track record of leading high-performing teams and delivering exceptional results.">Oversee daily operations, ensuring seamless communication between teams and stakeholdersDevelop and implement effective...

  • Technical Customer Service Team Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Customer Service PositionThis is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. The successful candidate will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support.The ideal candidate will have a proven track record of developing and implementing...

  • Customer Service Lead

    15 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service ReviewerWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support,...

  • Customer Service Team Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCareer Full time

    Transform Your Career in a Dynamic Front-Line RoleJob Opportunity:A seasoned leader is sought to manage the front-line team in the efficient operation of reception. As a key member of our team, you will be responsible for delivering exceptional service and driving results in a fast-paced environment.Key Responsibilities:Provide timely support to residents...

  • Customer Service Team Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $55,000 - $75,000

    About the RoleWe are seeking a dynamic and customer-centric leader to join our team as an Assistant Venue Leader.

  • Customer Service Team Lead Position

    2 days ago

    Brisbane, Queensland, Australia beBeeLeader Full time $90,000 - $120,000

    Job TitleA visionary leader is required to spearhead our customer service team.Foster a culture of excellence, recognition, and growth within the team.Develop and execute business plans to drive growth and achieve targets.Implement strategies to maximize returns and optimize performance.Maintain adherence to best practices and procedures, with a focus on...

  • Customer Service Team Leader

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $120,000 - $135,000

    As a seasoned professional in customer service, you'll have the opportunity to lead a dynamic team and drive business growth.The role requires strong leadership experience, with a proven track record of motivating teams and driving performance. You'll be highly detail-oriented, process-driven, and able to multitask under pressure.To succeed in this position,...

  • Technical Customer Service Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job OverviewThe role of a Customer Service Manager is pivotal in elevating our client's customer service operations. This leadership position requires an experienced and dynamic professional to oversee the entire customer journey, from initial inquiry to post-sales support.About the PositionThis key leadership role involves leading a team dedicated to...

  • Customer Service Operations Lead

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerServiceManager Full time $76,515 - $78,800

    Customer Service Manager Job SummaryA successful Customer Service Manager will lead a team to deliver exceptional customer experiences, drive operational efficiency, and maintain strong relationships with clients.Job DescriptionThis is an exciting opportunity for a seasoned customer service professional to take on a leadership role in a fast-paced...