Customer Service Team Lead

3 days ago

Brisbane, Queensland, Australia beBeeTeamLead Full time
Customer Service Team Lead

A dynamic Customer Service Team Lead is needed to drive excellence in customer service. The ideal candidate will have a proven track record of leading high-performing teams and delivering exceptional results.

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  • Oversee daily operations, ensuring seamless communication between teams and stakeholders
  • Develop and implement effective strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions

Key Qualifications:

  • Minimum 2+ years of experience in customer-facing roles or team leadership positions
  • Proven ability to lead, motivate, and develop high-performing teams
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong analytical and strategic thinking abilities

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

At our organization, we value diversity, equity, and inclusion. We are committed to creating an inclusive workplace where everyone can thrive. If you are a driven and customer-focused individual who is passionate about making a difference, we encourage you to apply.

Job Requirements:

  1. High school diploma or equivalent required; degree preferred
  2. Ability to work effectively in a fast-paced environment
  3. Proficiency in MS Office Suite and CRM software
  4. Availability to work flexible hours, including evenings and weekends

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field
  • Experience in the retail or hospitality industry
  • Knowledge of Salesforce or similar CRM systems

We thank all applicants for their interest in this position. However, only qualified candidates will be contacted for an interview.

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