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Customer Service Team Lead
3 weeks ago
Job Title: Customer Service Team Lead
">About the Role:
">- ">
- The primary responsibility of this position is to manage and lead a team of customer service representatives.">
- Key performance indicators (KPIs) will be used to measure the team's success, focusing on high-quality customer service delivery.">
- This role requires effective communication skills, strong leadership abilities, and organizational skills to manage multiple tasks and prioritize objectives.">
- A successful candidate will have experience in leading teams, excellent communication skills, and a customer-centric mindset.">
Responsibilities:
">- ">
- Lead and manage a local customer service team to ensure maximum responsiveness and accuracy.">
- Develop processes to improve information flow between stakeholders, including customers, suppliers, and internal teams.">
- Provide exceptional customer service to key accounts, handling escalated issues and overseeing order processes.">
- Coordinate training and development programs for the customer service team, ensuring they have the necessary skills to excel in their roles.">
- Generate reports to track KPIs, making data-driven decisions to improve team performance.">
Requirements:
">- ">
- Bachelor's degree in Business Administration, Marketing, or a related field.">
- Minimum 3 years of experience in customer-facing roles, preferably in a leadership capacity.">
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.">
- Strong analytical and problem-solving skills, with the ability to make informed decisions.">
- Familiarity with CRM systems and customer service software.">
What We Offer:
">- ">
- A dynamic and supportive work environment, with opportunities for growth and development.">
- A competitive salary and benefits package, including health insurance, retirement plans, and paid time off.">
- Professional development opportunities, including training and mentorship programs.">
- A chance to work with a talented and dedicated team, making a positive impact on our customers' lives.">
