Customer Service Team Lead

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Customer Service Leadership Role

This position offers an exciting opportunity for a skilled customer service professional to lead and develop a team of specialists in providing exceptional service to B2B clients.

Main Responsibilities:
  • Direct and mentor a team of customer service representatives to ensure they are equipped to handle complex technical inquiries and provide expert advice.
  • Develop, implement, and regularly review customer service strategies, policies, and procedures to enhance the overall customer experience.
Key Requirements:
  • A minimum of 1+ years of experience in customer service management or leadership roles.
  • Bachelor's Degree or Equivalent.
  • Proven ability to develop and implement customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills with the ability to build rapport with trade-savvy clients.
Benefits:
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • A collaborative and dynamic work environment that fosters growth and innovation.

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