Application Support Director
5 days ago
Ocean Software is seeking an experienced Application Support Director to lead our customer support team.
The successful candidate will be responsible for managing a team of application experts, ensuring high-quality technical support delivery, and driving continuous improvement in service desk processes and performance.
Key Responsibilities:
- Establish and optimise support workflows, leveraging best practises (ITIL).
- Maintain strong customer relationships, ensuring proactive communication and service excellence.
- Provide mentorship, training, and performance management for the support team.
Our ideal candidate will have 5+ years of experience in service management, leading technical support or application support teams, and hold ITIL foundation certification.
We offer a collaborative, high-performing team environment, access to cutting-edge technology, and opportunities for professional growth and development.
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