Application Support Director

5 days ago


Melbourne, Victoria, Australia Ocean Software Full time

Ocean Software is seeking an experienced Application Support Director to lead our customer support team.

The successful candidate will be responsible for managing a team of application experts, ensuring high-quality technical support delivery, and driving continuous improvement in service desk processes and performance.

Key Responsibilities:

  • Establish and optimise support workflows, leveraging best practises (ITIL).
  • Maintain strong customer relationships, ensuring proactive communication and service excellence.
  • Provide mentorship, training, and performance management for the support team.

Our ideal candidate will have 5+ years of experience in service management, leading technical support or application support teams, and hold ITIL foundation certification.

We offer a collaborative, high-performing team environment, access to cutting-edge technology, and opportunities for professional growth and development.



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