Application Integration Support Expert

5 days ago


Melbourne, Victoria, Australia Bupaoptical Full time
About the Opportunity

We are seeking a skilled Integration and Application Support Professional to join our Technology Team at Bupa. As an Integration and Application Support Professional, you will be responsible for ensuring the seamless operation and optimisation of business applications and integrations across systems.

This involves managing, troubleshooting, testing, and supporting applications to enhance user experience, maintain system reliability, protect data privacy and minimise downtime. You will work closely with business stakeholders to deliver efficient technical support services and collaborate with senior analysts and developers to capture analysis results and assist in application and integration development tasks.

Responsibilities Include:
  • Process Optimisation: Identifying opportunities for process improvement and implementing changes to enhance user experience and system reliability.
  • Technical Support and Troubleshooting: Providing analytical, problem-solving, testing, and technical troubleshooting skills to effectively resolve reported tickets.
  • Knowledge Management: Maintaining and enhancing knowledge base support documentation to streamline and enhance business processes.
  • Quality Assurance and Testing: Drafting and executing test cases and preparing test data for UAT as directed by clinical stakeholders.
  • Server/Software Upgrade Coordination: Working with business and technical stakeholders as per Bupa deployment guidelines.
  • Data Analysis and Integration: Assisting in generating data reports and integrating data platforms.


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