Application Support Specialist

2 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

A key member of our dynamic team, you will play a vital role in ensuring the smooth operation of critical healthcare applications.

About Our Client:

Our partner is a well-established healthcare provider dedicated to delivering exceptional patient care. They are committed to investing in technology to enhance efficiency and improve patient outcomes.

Job Description:

As an Application Services Engineer, you will be responsible for responding to and resolving BAU tickets related to application issues, ensuring timely and effective solutions.

Key Responsibilities:

  • Troubleshoot and diagnose application problems, identifying root causes and implementing appropriate fixes.
  • Develop and maintain scripts and programs to automate tasks and improve efficiency.
  • Collaborate with the service desk, development, and infrastructure teams to ensure seamless application support.
  • Document processes, procedures, and resolutions for knowledge sharing.
  • Monitor application performance and identify areas for improvement.
  • Adhere to ITIL best practices for incident, problem, and change management.

Required Skills and Qualifications:

  • Proven experience as an Application Services Engineer or similar role.
  • Strong proficiency in T-SQL for database querying and manipulation.
  • Experience with troubleshooting and resolving application issues in a production environment.
  • Understanding of ITIL framework and service management principles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a remote team.
  • Experience in the healthcare sector is a plus.

Benefits:

  • Fully remote working environment.
  • Opportunity to work with a leading healthcare organisation.
  • Competitive daily rate.
  • Chance to contribute to meaningful work that impacts patient care.
  • Supportive and collaborative team environment.


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