Resort Operations Manager

3 days ago

Noosa, Queensland, Australia RACV Full time

About the Role

We are seeking a professional Front Office Supervisor to join our dynamic front office team and be responsible for overseeing the efficient operations of the resort, ensuring day-to-day activities and guest service is consistently delivered to a high standard.

Key Responsibilities

  • Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;
  • Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants;
  • Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner;
  • Assist with business activities, accounting procedures, expenditure management, rosters & training;
  • Monitor operations and ensure the property presentation is maintained to a high standard;
  • Display a strong knowledge of property facilities, services, events, activities, and local attractions.

What You'll Need to Be Successful

  • Previous front office supervisory or management experience in a 4-5 star hotel/resort environment;
  • Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training;
  • Experience in PMS, Opera desirable;
  • Proficient MS Office applications, administration, numeracy & literacy skills;
  • Exceptional written & verbal communication, conflict resolution and negotiation skills;
  • Strong teamwork, attention to detail, time management, organisational and problem-solving skills;
  • First Aid Certificate, desirable;
  • Drivers Licence;
  • Diploma qualification in hospitality or tourism, desirable;
  • Hold or obtain a Qld WWCC Blue Card;
  • Flexibility to work a rotating roster including evenings, weekends & public holidays;
  • Excellent grooming & personal presentation.

Salary Information

A competitive salary + penalties package is available for this role. With discounts on RACV products & resorts, including insurance discounts and free roadside assistance, you will be rewarded for your hard work and dedication. We also offer employee of the month awards & recognition, training & development programs for skill advancement and career progression, complimentary parking onsite, and a workplace where your voice is heard, all ideas considered and executed to improve the guest experience.

Estimated Salary Range: $60,000 - $80,000 per annum

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