Transformative Change Expert

1 day ago

Sydney, New South Wales, Australia beBeeBusinessTransformation Full time $180,000 - $200,000
About Us

Audika is part of Demant, a world-leading hearing healthcare group offering solutions and services to help people with hearing loss. The group employs over 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions worldwide.

We strive to put hearing care on the health care agenda and improve the quality of life for those living with hearing loss.

Job Description

The Business Transformation Manager role involves designing, implementing, and streamlining a seamless client journey. You will collaborate closely with the Clinical Quality Team and cross-functional leaders to leverage data insights and lead change initiatives that deliver measurable improvements in client experience, satisfaction, loyalty, and retention.

This position requires strong analytical and problem-solving skills, as well as excellent communication, presentation, and interpersonal skills. You should be able to lead through influence without direct authority and have expertise in strategic planning and process optimisation.

  • Strategic Mapping
  • Stakeholder Engagement
  • Client Journey and Future State Design
  • Change Management and Adoption
Required Skills and Qualifications

To be successful in this role, you should have:

  • 5-10 years of progressive experience in business transformation, change management or management consulting
  • Proven track record of leading business transformation initiatives across functions with measurable ROI
  • Experience developing and executing change management to drive adoption of new processes
  • Strong understanding of change management frameworks
  • Strong command of data analytics tools and experience translating insights into action
  • Demonstrated experience with process mapping, analysis and redesign (e.g. Six Sigma/Lean/Agile/Kaizen)
  • Demonstrated experience implementing new technologies or business models
  • Ability to identify inefficiencies and implement measurable process improvements
  • Skilled in working with cross-functional teams, senior leadership and external partners
  • Experience influencing and gaining buy-in from key stakeholders at all levels
  • Proven ability to deliver projects on time, within scope and budget
Benefits

This role offers the opportunity to work with a variety of different countries, cultures, and perspectives in close collaboration with amazing and committed colleagues.

You will have the chance to develop your skills and experience in a highly international environment with a lot of opportunities for growth and development.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with over 3,500 clinics in 25 markets.

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