Program Manager

2 days ago

Melbourne, Victoria, Australia The University of Melbourne Full time
About the Role

The University of Melbourne is seeking a highly skilled and experienced Program Manager to lead the operational delivery of academic and peer mentoring programs. This role will shape large-scale student engagement initiatives and collaborate with diverse teams to enhance the student experience.

Key Responsibilities
  • Lead a team of staff to effectively deliver the University's Academic Mentoring and Peer Mentoring program, ensuring alignment to strategic program objectives and locally designed aspects.
  • Deliver effective local stakeholder enquiry management using enterprise-wide platforms to support academic mentors, peer mentors, and students, including providing timely assistance, systems support, escalation, and accurate referrals to appropriate services.
  • Support program-wide communication campaigns and channels to provide clear, consistent messaging for all mentors and students.
  • Lead on the design and establishment of a pilot early interventions program to identify students at risk of academic failure and provide targeted support.
Requirements
  • A relevant postgraduate qualification or progress towards graduate qualifications and extensive experience in program delivery and management in a university setting or an equivalent combination of relevant experience and/or education/training.
  • Demonstrated high-level organisational capability and analytical problem-solving skills, including the ability to establish and maintain effective systems, procedures, and processes and manage competing demands and deadlines without compromising quality.
  • Demonstrated experience in leading, coaching, and developing staff, and building a high-performing team environment ideally in a student services context.
  • Demonstrated commitment to improving the student/client/customer experience with a particular focus on connection, belonging, and/or wellbeing.
  • A high level of enthusiasm, flexibility, self-motivation, and initiative, and demonstrated ability to work independently as well as cooperatively as part of a team.
Working with Children Check

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check to guarantee a secure environment for all individuals at the University.

Visa Sponsorship

This role requires current valid work rights for Australia. Visa sponsorship is not available for this position.

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