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Program Test Manager
2 months ago
The Program Test Manager will be responsible for planning and delivering successful Quality Assurance (QA) and testing activities and deliverables for a major program of work at RMIT University.
Key Responsibilities- Define, lead, and own QA and test strategy and execution of a major program of work, including functional and non-functional aspects of the solutions delivered.
- Manage integrated test execution according to the program schedule.
- Ability to work with a wide range of business stakeholders, project teams, vendor teams, and Enterprise QA practices to provide a clear picture of the program test status, risk, and mitigation.
- Extensive experience in Defect Management and UAT governance.
- Extensive experience in building trusting and collaborative relationships with internal and external stakeholders to effectively influence and negotiate.
- Estimate test efforts across projects and initiatives, including resources, licensing, and infrastructure required.
- Design and define requirements for test environments.
- Work with the Non-Production Environment Manager and different squads to ensure the readiness, stability, and currency of test environments to support all testing activities.
- Responsible for efficient defect management and resolution across the portfolio with relevant and fit-for-purpose reporting on QA activities and quality of releases.
- Engage with Strategic Delivery Partners to flex up QA resources for projects and initiatives as required and manage partner deliverables.
- Provide QA perspective and expertise during the solution design phase, ensuring systems and solutions designed and built are testable and able to support the test strategy while meeting the requirements of the business stakeholders, customers, and ITS supporting teams.
- Coordinate and provide guidance on User Acceptance Test (UAT) activities including assisting in facilitating QA workshop, test execution, demonstration of the solutions, defect management and test support.
- Produce Test Summary Reports (TSR) and sprint test status updates, demonstrating test coverage, residual defects, and overall quality reporting.
- Mentor, guide, and nurture a team of QA Analysts embedded in projects and initiatives as part of a matrix-based operating model.
- Identify opportunities for Test Automation and contribute to test automation frameworks where required.
- Perform efficient Test Closure and Handover activities at the end of the program.
- Be the Key player of the RMIT QA Community of Practice to leverage solutions, tools, and frameworks across the organization.
- Assist the Sr Enterprise QA Manager/ QA Manager with Ad Hoc testing duties.
- Exceptional stakeholder management, big-picture thinking, proactive risk management, critical thinking, consultative, pragmatic, and a roll-up-your-sleeves attitude.
- Extensive experience in standing up a high-performing delivery testing team and delivering a successful testing delivery for a major program of work of a highly customized solution by an external Vendor to a wide stakeholder.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Experience with test automation tools and methodologies.
- Knowledge of IT service management frameworks and methodologies.
RMIT University is a world-renowned institution with a strong commitment to innovation, excellence, and community engagement. We are dedicated to creating transformative experiences for our students, getting them ready for life and work.
We are a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
