Program Test Manager

4 days ago


Melbourne, Victoria, Australia RMIT University Full time
About the Role

The Program Test Manager will be responsible for planning and delivering successful Quality Assurance (QA) and testing activities and deliverables for a major program of work for RMIT University. This role will work closely with critical business and technical stakeholders within the Information Technology Services (ITS) Portfolio & Planning delivery team and is required to align with the ITS QA Practice.

This role is also key to managing the User Acceptance Test (UAT) acceptance of a Software as a Service (SaaS) product into the university environment, ensuring all Quality gates are communicated and tailored for the program, vendor management, raising the risk to all stakeholders of the program, and educating them to be Quality first mindset; and bringing the program to a successful completion.

Key Responsibilities
  • Define, Lead, and own QA and test strategy and execution of a major program of work, which includes functional and non-functional aspects of the solutions delivered.
  • Manage integrated test execution according to the program schedule.
  • Ability to work with a wide range of business stakeholders, project teams, vendor teams, and Enterprise QA practices to provide a clear picture of the program test status, risk, and mitigation.
  • Extensive experience in Defect Management and UAT governance.
  • Extensive experience in building trusting and collaborative relationships with internal and external stakeholders to effectively influence and negotiate.
  • You must have a keen sense of initiative by being a self-starter with a proactive approach to tasks and collaborations.
  • Estimate test efforts across projects and initiatives, including resources, licensing, and infrastructure required.
  • Design and define requirements for test environments. Work with the Non-Production Environment Manager and different squads to ensure the readiness, stability, and currency of test environments to support all testing activities.
  • Responsible for efficient defect management and resolution across the portfolio with relevant and fit-for-purpose reporting on QA activities and quality of releases.
  • Engage with Strategic Delivery Partners to flex up QA resources for projects and initiatives as required and manage partner deliverables.
  • Provide QA perspective and expertise during the solution design phase, ensuring systems and solutions designed and built are testable and able to support the test strategy while meeting the requirements of the business stakeholders, customers, and ITS supporting teams.
  • Coordinate and provide guidance on User Acceptance Test (UAT) activities including assisting in facilitating QA workshop, test execution, demonstration of the solutions, defect management and test support.
  • Produce Test Summary Reports (TSR) and sprint test status updates, demonstrating test coverage, residual defects, and overall quality reporting.
  • Mentor, guide, and nurture a team of QA Analysts embedded in projects and initiatives as part of a matrix-based operating model.
  • Identify opportunities for Test Automation and contribute to test automation frameworks where required.
  • Perform efficient Test Closure and Handover activities at the end of the program.
  • Be the Key player of the RMIT QA Community of Practice to leverage solutions, tools, and frameworks across the organization. Continuously embedding a QA knowledge base that seeks to mature with every initiative undertaken, thus building IP and facilitating a continuous improvement mindset.
  • Assist the Sr Enterprise QA Manager/ QA Manager with Ad Hoc testing duties.
Requirements
  • Extensive experience in QA and testing, with a strong background in software testing and quality assurance.
  • Proven track record of delivering successful QA and testing activities and deliverables for major programs of work.
  • Strong leadership and management skills, with the ability to lead and motivate a team of QA Analysts.
  • Excellent communication and interpersonal skills, with the ability to work effectively with business stakeholders, project teams, and vendor teams.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong technical skills, with experience in test automation and defect management.
  • Ability to work collaboratively as part of a matrix-based operating model.


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