Hotel Services Director

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

**Job Opportunity**

We are seeking an experienced Front Office Manager to lead our front office team and deliver exceptional customer service.

The ideal candidate will have a passion for delivering outstanding service experiences and be able to motivate and lead a diverse team to achieve high standards of service excellence.

**Key Responsibilities Include:**

  • Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms
  • Maintain professional, open and honest communication to assist guests and make accurate bookings
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensure that all daily tasks are completed accurately and in a timely manner
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting
  • Effectively manage team roster to meet business needs.
  • Support Hotel Manager with recruitment

**Requirements** To be successful in this role you will have:

  • Minimum 2+ years experience at a supervisor level within a hotel environment
  • Exceptional people management skills, with the ability to lead and motivate a diverse team
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting
  • A passion for delivering exceptional, proactive customer service.
  • Excellent written and verbal communication skills
  • Availability to work a variety of shifts, including weekends and public holidays if required.

**Benefits**: Join our positive and vibrant team and be rewarded with these benefits:

  • Highly competitive salary
  • Discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to our business requirements.
  • Insurance discounts
  • Discount savings and cash back from popular retailers in Australia and New Zealand
  • Entertainment and experience discounts
  • Discount on Furniture
  • VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)

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