Hotel Guest Services Director

1 day ago

Brisbane, Queensland, Australia beBeeLeadership Full time $68,000 - $93,000
Concierge Team Leader Job Summary

We are seeking a highly skilled Concierge Team Leader to join our team in Brisbane City, Australia.

  • Lead and motivate the concierge team to deliver exceptional customer service.
  • Oversee daily operations of the concierge desk, including scheduling and task delegation.
  • Welcome guests and provide a warm, professional first impression of the hotel.
  • Manage luggage handling and valet parking services.
  • Offer detailed information about hotel facilities and local attractions.
  • Provide personalized recommendations for dining, entertainment, and tourism activities.
  • Promote and explain loyalty programs to guests.
  • Maintain the highest standards of cleanliness and presentation in the hotel entrance area.
  • Handle guest inquiries and resolve issues promptly and efficiently.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Implement and maintain standard operating procedures for the concierge team.
  • Train and mentor new team members.
  • Manage flexible 7-day rosters, including morning and evening shifts and public holidays.
Key Qualifications and Skills

To be successful in this role, you will need:

  • Proven experience as a Concierge Team Leader or in a similar leadership role within the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Outstanding customer service orientation with a friendly and enthusiastic demeanor.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Problem-solving skills and the ability to make quick, informed decisions.
  • Proficiency in hotel management software and computer systems.
  • In-depth knowledge of local attractions, dining options, and services in Brisbane City.
  • Responsible Service of Alcohol certification.
  • Valid Driver's License.
  • Physical ability to lift and carry heavy luggage when necessary.
  • Flexibility to work various shifts, including weekends and holidays.
  • Attention to detail and commitment to maintaining high standards of service.
  • Ability to work both independently and collaboratively within a team.
  • Professional appearance and positive attitude.
What We Offer

Our company offers a dynamic and supportive work environment, opportunities for career growth and development, and competitive compensation packages.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter.

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