Customer Service Coordinator

3 weeks ago

Alice Springs, Northern Territory, Australia PFD Food Services Full time
Role Overview

As a key member of our team, you will be responsible for providing exceptional customer service while working collaboratively with our Food Service Delivery Drivers to ensure seamless delivery experiences.

Key Responsibilities
  • Administrative Tasks: Perform various administrative duties, including reporting, data entry, and general office tasks to maintain a high level of productivity.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely responses to optimize customer satisfaction.
  • Order Processing: Process customer orders, print relevant documents, and communicate with drivers to ensure accurate delivery.
  • Communication: Maintain open communication with drivers, warehouse staff, and other teams to ensure a smooth workflow and resolve any issues promptly.
Requirements
  • Excellent Communication: Possess excellent verbal and written communication skills to effectively interact with customers and team members.
  • Organizational Skills: Demonstrate strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Technical Skills: Proficiency in computer software and systems to perform administrative tasks and maintain accurate records.
What We Offer

PFD Food Services offers a competitive remuneration package, including superannuation and other staff benefits. The company is committed to providing opportunities for growth and development, with nationally recognized training programs available to eligible employees.

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