Customer Service Representative

7 days ago

Alice Springs, Northern Territory, Australia Qantas Group Full time

Customer Service Representative Role at Qantas Group


We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving issues, and ensuring a positive experience for our customers.


Key Responsibilities:



  • Meet and greet customers, provide information, and assist with special needs
  • Board and disembark flights, manage customer flow, and maintain a safe environment
  • Resolve customer complaints and issues in a professional and timely manner
  • Work effectively in a fast-paced environment, adapting to changing situations and priorities
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:



  • Recent customer service experience in a hospitality or tourism environment
  • Ability to work a 7-day rotational shift roster, including varied hours and shifts
  • Strong communication and problem-solving skills, with a focus on customer satisfaction
  • Ability to work independently and as part of a team, with a positive attitude and strong work ethic

What We Offer:



  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and supportive team environment
  • Access to discounted air travel, accommodation, and other benefits

Join the Qantas Group team and become a part of our commitment to delivering exceptional customer service.

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