Sales and Customer Service Representative

2 weeks ago

Alice Springs, Northern Territory, Australia Stratco Full time

About the Role:

We are seeking an experienced Sales and Customer Service Representative to join our team in Alice Springs. As an Internal Sales Coordinator, you will be responsible for developing and maintaining strong customer relationships, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Deliver exceptional customer service both internally and externally.
  • Maintain and increase sales volume and profit of assigned customers.
  • Provide timely and accurate quotes to customers, with proactive follow up.
  • Manage face-to-face and inbound telephone sales, along with order processing.
  • Liaise effectively with manufacturing, sales, and dispatch teams.
  • Collaborate with team members, other business areas, and projects as required.
  • Adhere to critical safety rules and contribute to a safe working environment.

About You:

  • Previous experience in customer service or internal sales.
  • Willingness to take initiative and get the job done.
  • Knowledge of the Building industry or estimating is highly regarded.
  • Excellent data entry skills with attention to detail.
  • Proficiency in MS Office.
  • A passion for enhancing the customer experience, with energy and enthusiasm.

What We Offer:

  • Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With a strong commitment to diversity and inclusion, we strive to create a workplace that is welcoming and inclusive for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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