Hotel Experience Ambassador

6 days ago


Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time
Crystalbrook Collection Hotels

We are proud to offer an exciting opportunity for a dedicated and customer-focused individual to join our team as a Hotel Experience Ambassador.

About the Role:

This is a permanent, full-time position that will see you working with our dynamic teams across 3 beautiful hotels in Cairns.

  • You will be responsible for ensuring every guest has a memorable experience with us.
  • Reporting to the Front Office Managers, you will understand the importance of exceptional customer service and be able to anticipate the various needs of our guests.

Your key responsibilities will include:

  • Meeting and greeting guests, checking them in and assisting with their stay.
  • Providing outstanding customer service, responding to queries and resolving any issues promptly.
  • Working collaboratively with other departments to ensure seamless operations and exceptional guest experiences.
Requirements:
  • A strong attention to detail, particularly when handling guest requests and transactions.
  • Proficient IT skills and familiarity with a PMS (Opera preferred).
  • A working knowledge of Cairns and enthusiasm for local tourism would be advantageous.
  • Availability to work across a 7-day roster, including mornings and evenings.
What We Offer:
  • A competitive salary package estimated at AU$65,000 - AU$80,000 per annum, depending on experience.
  • 50% food and beverage discount across all our venues.
  • $99 room rates and friends and family discount.
  • Lifestyle benefits, including extra leave.
  • Online learning and career development plan.
  • EAP programme.

As a valued member of our team, you will have access to ongoing training and career development opportunities, part-time and full-time hours available, and the chance to work in a dynamic and entrepreneurial environment. If you are passionate about delivering exceptional guest experiences and are looking for a rewarding career opportunity, we encourage you to apply.



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