Hotel Front Office Leader
2 weeks ago
We are seeking a dynamic and pre-established Hotel Front Office Manager to lead our effective, guest-centered team. This role will report to the Hotel General Manager and be responsible for delivering exceptional service and guest experience.
Key Responsibilities:- Drive guest satisfaction by delivering exceptional service and guest experience
- Develop talent within your team - rostering, coaching, mentoring and advancing a high-performance team
- Work across a 7-day roster that may include weekends, public holidays and nights
- Contribute effectively within the established Management Team
- Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools
Requirements:
- A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
- Recent and demonstrable Hotel Front Office Management experience from high-end and/or luxury establishments
- Strong IT skills - preferably with experience using Opera Cloud
- Relevant long-term and permanent working rights in Australia
- A high standard of customer service and delivery
- Tertiary qualifications in Hospitality and/or Hotel Management
- A natural energy with an ambitious drive for excellence
- A people-centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships
We offer a range of benefits, including a market-leading 50% F&B discount across all venues, $99 room rates, and a generous friends and family discount. We are committed to enhanced sustainability practices and offer a dedicated Internal Mobility Programme and reward scheme.
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Front Office Manager
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Cairns City, Queensland, Australia Shangri-La Cairns Full timeCompany OverviewShangri-La The Marina, Cairns is a 5-star hotel located on the waterfront in the heart of Cairns. With 255 guest rooms and extensive food and beverage facilities, the hotel offers an exceptional service experience.Job Description: Customer Service OfficerWe are seeking experienced Front Office Professionals to join our team. As a Customer...
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