Hotel Front Office Leader

2 weeks ago


Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

We are seeking a dynamic and pre-established Hotel Front Office Manager to lead our effective, guest-centered team. This role will report to the Hotel General Manager and be responsible for delivering exceptional service and guest experience.

Key Responsibilities:
  • Drive guest satisfaction by delivering exceptional service and guest experience
  • Develop talent within your team - rostering, coaching, mentoring and advancing a high-performance team
  • Work across a 7-day roster that may include weekends, public holidays and nights
  • Contribute effectively within the established Management Team
  • Manage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication tools

Requirements:

  • A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
  • Recent and demonstrable Hotel Front Office Management experience from high-end and/or luxury establishments
  • Strong IT skills - preferably with experience using Opera Cloud
  • Relevant long-term and permanent working rights in Australia
  • A high standard of customer service and delivery
  • Tertiary qualifications in Hospitality and/or Hotel Management
  • A natural energy with an ambitious drive for excellence
  • A people-centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

We offer a range of benefits, including a market-leading 50% F&B discount across all venues, $99 room rates, and a generous friends and family discount. We are committed to enhanced sustainability practices and offer a dedicated Internal Mobility Programme and reward scheme.


  • Front Office Manager

    4 weeks ago


    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    Job Title: Front Office Manager - Luxury Hotel ExperienceWe are seeking a seasoned Front Office Manager to lead our team at Crystalbrook Collection Hotels. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and driving service excellence across our luxury hotel properties.Key Responsibilities:Lead a...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La The Marina, Cairns is a 5-star hotel located on the waterfront in the heart of Cairns.The hotel offers 255 guest rooms, 18 function venues and extensive food and beverage facilities. We are seeking an experienced Guest Service Representative to join our team in the Front Office department.Key ResponsibilitiesDeliver exceptional customer service to...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Company OverviewShangri-La The Marina, Cairns is a 5-star hotel located on the waterfront in the heart of Cairns. With 255 guest rooms and extensive food and beverage facilities, the hotel offers an exceptional service experience.Job Description: Customer Service OfficerWe are seeking experienced Front Office Professionals to join our team. As a Customer...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    We are seeking a highly skilled Front Desk Professional to join our team at Shangri-La The Marina, Cairns.About the RoleThis is an excellent opportunity to work in a luxury 5-star hotel located in the heart of Cairns. As a Front Desk Professional, you will be responsible for delivering exceptional customer service to our guests and ensuring a seamless...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Shangri-La Cairns - Guest Service RepresentativeWe are seeking a charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns. As a key member of our Front Office department, you will be responsible for providing exceptional service to our guests.About the RoleThis is an exciting opportunity to work in a 5-star hotel...


  • Cairns City, Queensland, Australia Hilton Hotels Full time

    At Hilton Hotels, we are seeking a highly motivated and customer-focused Front Office Ambassador to join our team. This is an exciting opportunity to work with a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.The successful candidate will be...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Role OverviewShangri-La The Marina, Cairns is seeking a highly skilled Guest Service Representative to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver outstanding customer service to...

  • Security Officer

    2 weeks ago


    Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Job Summary:Shangri-La Cairns is seeking a skilled Night Porter / Security Officer to join our Front Office Department. The ideal candidate will possess a strong background in security and be able to work independently, ensuring the safety and security of our guests and staff.Key Responsibilities:Conduct security patrols of the hotel, pier complex, and...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Hotel OverviewShangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns.The RoleAs a Customer Service Officer, Guest Service Representative or Porter you will have excellent organizational and communication skills, a high standard of personal presentation and a true understanding of...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Guest Service RepresentativeWe are seeking an experienced and charismatic Guest Service Representative to join our team at Shangri-La The Marina, Cairns.About the Role:This is a fantastic opportunity for individuals who possess excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of...


  • Cairns City, Queensland, Australia Shangri-La Cairns Full time

    Hotel OpportunityShangri-La The Marina, Cairns is a leading international hotel located in the heart of the city. We are seeking experienced Front Office Professionals to join our team in delivering exceptional customer service.Key ResponsibilitiesProvide a high standard of personal presentation and a true understanding of unparalleled customer...


  • Cairns City, Queensland, Australia Minor Hotels Full time

    Senior Hospitality Professional Sought for Oaks Cairns HotelAbout Minor HotelsMinor Hotels is a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.We are committed to delivering exceptional customer experiences and...


  • Cairns, Queensland, Australia Frontline Hospitality QLD Full time

    About Frontline Hospitality QLD:A leading hospitality group in Queensland, Frontline Hospitality QLD is committed to delivering exceptional experiences for guests. With a premier hotel located in the heart of Cairns, this stunning property offers a blend of luxury and tropical charm.Hotel Manager Role Summary:We are seeking a skilled and dynamic Hotel...


  • Cairns City, Queensland, Australia DELAWARE NORTH Full time

    Delaware North is a renowned hospitality company offering unique experiences in premier locations.We are currently seeking a skilled Receptionist to join our team at Pinewood Lodge in Queenstown, New Zealand.About the Role:This exciting opportunity involves providing exceptional guest service, ensuring seamless check-in and check-out processes, and...


  • Cairns City, Queensland, Australia NOVOTEL Full time

    Job SummaryWe are seeking a highly motivated and organized Hotel Operations Coordinator to join our team at NOVOTEL. This dynamic role will support both reservations and front office operations, ensuring seamless guest experiences and maximum occupancy.About the RoleThe Hotel Operations Coordinator will be responsible for handling guest reservations and...


  • Cairns City, Queensland, Australia Oaks Hotels Full time

    Lead the Front Office Team at Oaks Cairns HotelWe are seeking an experienced and professional Duty Manager to lead our Front Office team. The successful candidate will be responsible for providing exceptional customer experiences, managing daily tasks, and guiding a diverse team.About the RoleKey Responsibilities:Provide outstanding guest welcoming...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    About the Role:At Crystalbrook Collection Hotels, we are seeking an exceptional individual to join our dynamic team as a Hotel Experience Development Specialist. As a key member of our Front Office team, you will play a vital role in delivering exceptional customer experiences and working collaboratively with our teams to drive sales and revenue growth.Key...

  • Experience Curator

    6 days ago


    Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    We are seeking a dedicated and skilled Front Office Professional to join our team at Crystalbrook Collection Hotels. As an Experience Curator, you will play a vital role in delivering exceptional guest experiences across three beautiful hotels in Cairns.Key Responsibilities:Provide warm welcomes and efficient check-in services to guestsAnticipate and meet...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    About UsCrystalbrook Collection Hotels is an award-winning hotel development and management company, renowned for its upscale luxury hotels where individuality is celebrated. With a portfolio of distinctive hotels across NSW and QLD, we pride ourselves on delivering exceptional guest experiences.Job Title: Luxury Hotel Night AuditorEstimated Salary:...


  • Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time

    About the OpportunityAt Crystalbrook Collection Hotels, we are seeking a motivated individual to join our dynamic teams across three beautiful hotels in Cairns. As a key member of our Front Office team, you will play a vital role in delivering exceptional customer experiences and exceeding our guests' expectations.Key ResponsibilitiesMeet and greet guests,...