Luxury Front Office Ambassador
4 days ago
Shangri-La The Marina, Cairns, a 5-star hotel located in the heart of the city, seeks an experienced and charismatic Guest Service Representative to join its team of friendly and dedicated staff.
As a valued member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. With a strong focus on customer satisfaction, you will greet guests, check them in and out, answer phone calls, respond to inquiries, and provide information about the hotel and its amenities.
The ideal candidate will have excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of unparalleled customer service. They will also possess relevant experience in a front office role, proficiency in OPERA PMS, and a valid working visa for Australia.
In return for your passion and commitment, we offer a competitive hourly rate of around $25-$30 AUD, excellent staff facilities, and benefits, including car parking, dry cleaning allowance, generous accommodation benefits, and F&B discounts across the group. Our Shangri-La Academy offers lifelong development programs, enabling you to grow and develop your career within our international company.
We are looking for someone who is passionate about delivering exceptional customer service, has a positive attitude, and is eager to learn and grow with our team. If this sounds like you, please submit your expression of interest via your resume and cover letter.
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Cairns City, Queensland, Australia Shangri-La Cairns Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Shangri-La The Marina, Cairns. This is an excellent opportunity to work in a luxurious 5-star hotel environment, providing exceptional service to guests from around the world.
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Front Office Ambassador
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