Front Office Ambassador
12 hours ago
Shangri-La The Marina, Cairns
Join our exceptional Front Office team and become part of a globally renowned five-star hotel known for its outstanding service. We are seeking experienced and charismatic Guest Service Representatives who are passionate about providing exceptional service and creating memorable guest experiences.
About the Hotel
Located beside Marlin Marina and Trinity Inlet, in the heart of Cairns, Shangri-La The Marina, Cairns is a luxury five-star hotel with 255 guest rooms, 18 function venues, and world-class food and beverage facilities. As part of the prestigious Shangri-La Group, with over 100 hotels worldwide, we offer a unique opportunity to be part of a global brand known for its commitment to excellence.
The Role
We are looking for Guest Service Representatives who can greet guests and check them in and out, ensuring a smooth and welcoming experience. This includes answering phone calls and assisting with guest inquiries, providing information about the hotel and local attractions, as well as resolving guest complaints and issues in a timely and professional manner.
Responsibilities
- Greet guests and check them in and out, ensuring a smooth and welcoming experience.
- Answer phone calls and assist with guest inquiries, providing information about the hotel and local attractions.
- Assist guests with luggage and concierge services, including bookings for transportation, tours, and dining.
- Resolve guest complaints and issues in a timely and professional manner.
- Maintain a clean and welcoming lobby and public areas.
- Coordinate with other departments (e.g., Housekeeping, Maintenance) to ensure guest requests are promptly fulfilled.
Requirements
- Proven experience in a Front Office role, with expertise in OPERA PMS.
- Professionalism and pride in personal grooming and appearance.
- Strong communication and interpersonal skills, with a dedication to delivering excellent customer service.
- Ability to handle guest complaints and resolve issues with a calm and positive demeanor.
- Ability to work flexibly, including weekends and public holidays.
- Valid working rights in Australia.
What's in it for You
- A competitive hourly rate ($30-$35 AUD per hour) and performance-based bonuses.
- Excellent staff benefits, including car parking, dry cleaning allowance, accommodation, and F&B discounts across the Shangri-La Group.
- Duty meals provided in a fully staffed canteen.
- Career progression opportunities, with access to the Shangri-La Academy for professional development.
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