Experimentation Lead: Delivering Business Impact

3 weeks ago


Melbourne, Victoria, Australia ANZ Full time

About Us at ANZ

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role at ANZ Plus

We're creating simpler, better banking experience with a goal of improving customer financial outcomes and their engagement with ANZ Plus.

As Experimentation Lead, you will drive the organisational strategy around building out our experimentation capability that is best in class. You'll collaborate with key technical partners (Engineering, Architecture, Platform, Data) to align on the best approach for scaling an experimentation system/platform using PEGA, Launch Darkly and Adobe. You'll provide thought leadership and expert guidance on best practices around experimentation.

You'll foster an organisational culture that understands and values experimentation, and where it is baked into the way we work. One of your primary objectives will be to build out an experimentation platform or system that optimises for:

  • Completeness: We can run experiments via all appropriate channels (ie mobile, IB, web).
  • Scalability: We can run 100s/1000s of concurrent experiments without issues.
  • Ease (vs Effort): The processes for running experiments and analysing results are largely automated and require minimal manual effort.
  • Simplicity (vs Complexity): The processes are built with the end-users in mind, minimising prerequisite technical knowledge needed.

Your Day-to-Day

  • Contribute to the ANZ Plus experimentation roadmap and strategy
  • Build strong cross-functional relationships across ANZ, including the different ANZ Plus Value Streams, other customer communication teams in the rest of the enterprise, and stakeholders.
  • Lead innovation efforts, staying up-to-date with industry best practice techniques and new tools in market

What You'll Bring

  • Experience in experimentation, causal inference methods, technologies and processes to scale experimentation in a large organisation
  • Experience in Pega, LaunchDarkly, Adobe, Qualtrics, Python. You'll have a strong understanding of the underlying technologies that make up the experimentation domain.
  • Working with complex stakeholder groups in a high-paced environment
  • Exceptional stakeholder engagement and influencing skills, leading through others outside of your immediate team.

Why Work at ANZ?

At ANZ, you'll do meaningful work that shapes a world where people and communities thrive. From day one, you'll have the resources, opportunities, and support to take the next big step in your career.

With flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ, you'll feel valued and supported in your role. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. Apply for this role by searching for reference number 80868 on ANZ Careers.



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