Data Science Lead

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time
Job Summary
As the Pega Decisioning Scientist for Customer Engagement at Bupa, you will be responsible for leading the design, development, and deployment of end-to-end AI models using Adaptive Models. Your primary focus will be on applying various analytical approaches, managing Simulation and Experimentation capabilities, and ensuring AI solutions are effectively integrated into production environments to enhance customer experiences across all communication channels.

Your Key Responsibilities
• Lead the design, development, and technical support for AI models tailored to Customer Engagement, employing Adaptive Models and various analytical approaches to deliver comprehensive AI solutions.
• Oversee the implementation and management of Simulation and Experimentation capabilities, ensuring these capabilities are effectively used to refine AI models and enhance their performance.
• Collaborate with business stakeholders to optimize performance and leverage AI models to solve complex problems.
• Ensure AI model outputs are productionized and operationalized to improve the customer experience across all communication channels.
• Regularly monitor and maintain Adaptive models and their predictions within the system, implementing necessary adjustments to ensure models remain accurate and effective.

Requirements
• 7-10+ years of relevant Pega Decisioning and Analytics experience.
• Prior experience and solid understanding of Adaptive and Predictive models in Pega.
• Deep understanding of Control group to measure performance.
• Prior experience of setting up adaptive models on omni channel platform.
• Prior experience of A/B testing and experimentation using Pega CDH.
• Experience in setting up visual representation of Action performance using Pega data models.
• Solid experience in representing Action distributions across channels.
• Understanding of Impact Analyzer and Experimentation set up in Pega.
• Understanding of Pega Gen AI capabilities.
• Relevant Pega decisioning and system certifications.
• Understanding of Simulation in Pega.
• Experience in defining requirements for data modelling to support stakeholder's reporting requirements.
• Sound exposure of Pega decisioning framework v8.7 onwards.
• Strong understanding of marketing and campaign management from idea inception through execution and analysis.
• Pega Decisioning project experience through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and go live.
• Bachelor's Degree or equivalent professional experience.

About Bupa
Bupa is an international healthcare group committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.

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