Onsite IT Support Specialist

3 weeks ago


Newcastle, New South Wales, Australia First Focus Full time
About the Role

We are seeking an exceptional Onsite IT Technician to join our team at First Focus. As a key member of our technical team, you will provide onsite desktop and IT infrastructure support to our clients, working closely with our experienced engineers and technical account managers to maintain a best practice environment.

As an Onsite IT Technician, you will be responsible for:

  • Providing timely and effective onsite support to our clients
  • Collaborating with our technical team to resolve technical issues and implement solutions
  • Participating in project work to deploy new solutions and technologies
  • Developing and maintaining strong relationships with our clients and internal stakeholders

We are looking for someone with a strong background in IT infrastructure, excellent communication skills, and a passion for delivering exceptional customer service.

About First Focus

First Focus is a leading Managed Service Provider with a strong reputation for delivering high-quality IT services to our clients. We pride ourselves on our dynamic culture, clear vision, and strong leadership, and we are committed to providing our employees with opportunities for growth and development.

We offer a competitive salary and benefits package, as well as a range of perks and incentives, including:

  • Up to $70k as part of a great package
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance
  • 'Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications

We welcome applications from Neurodiverse candidates and are committed to creating an inclusive and supportive work environment.



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