Onsite IT Support Specialist

12 hours ago

Newcastle, New South Wales, Australia First Focus Full time

We are seeking an exceptional IT professional to join our team as an Onsite IT Support Specialist. As a key member of our team, you will provide onsite desktop and IT infrastructure support to our clients, working closely with our experienced engineers and technical account managers to maintain a best practice environment.

The ideal candidate will have a solid knowledge of Microsoft AD, Exchange, Azure, and Office 365 environments, as well as generalist networking skills. Excellent written and spoken English, a great phone manner, and great attention to detail and time management skills are also essential.

In this role, you will have the opportunity to work on a variety of projects, including occasional project work to deploy solutions, and experience opportunities to support servers, networking, and other IT equipment. You will also have access to our internal training sessions and library, as well as opportunities for personal and professional development through our FastTrack mentoring program.

We offer a competitive salary package, including up to $70k, as well as a range of benefits, including free access to Uprise, a flexible work-life balance, and opportunities for paid training and certification. We welcome applications from neurodiverse candidates and offer flexible options to support their needs.

Key Responsibilities:

  • Provide onsite desktop and IT infrastructure support to clients
  • Work closely with experienced engineers and technical account managers to maintain a best practice environment
  • Support servers, networking, and other IT equipment
  • Participate in occasional project work to deploy solutions

Requirements:

  • Solid knowledge of Microsoft AD, Exchange, Azure, and Office 365 environments
  • Generalist networking skills
  • Excellent written and spoken English
  • Great phone manner
  • Great attention to detail and time management skills

Benefits:

  • Competitive salary package, including up to $70k
  • Free access to Uprise
  • Flexible work-life balance
  • Opportunities for paid training and certification
  • Access to internal training sessions and library
  • Opportunities for personal and professional development through FastTrack mentoring program

Why First Focus?

We are a stable and focused company with over 15 years of consistent growth, and we pride ourselves on being a genuinely great place to work. We offer a dynamic culture, clear vision, and strong leadership, and we are committed to supporting the growth and development of our employees.

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