Ambulance Support Specialist

1 week ago


Adelaide, South Australia SA Health Full time

We are seeking a highly motivated and customer-focused individual to join our team as an Ambulance Support Specialist in our Contact Centre. This role will involve working in a fast-paced environment, responding to a variety of customer inquiries via phone and e-channels.

As an Ambulance Support Specialist, your primary responsibility will be to provide exceptional customer service by assisting customers with queries about Ambulance Cover, Services & Ambulance related invoices. You will also be responsible for proactively managing complaints or disputes with a customer focus, communicating across internal teams to ensure swift resolution of customer matters, maintaining customer records, and contributing suggestions to continuous improvement of processes and procedures.

A typical day in this role could involve:

  • Responding to customer inquiries via phone and e-channels
  • Assisting customers with queries about Ambulance Cover, Services & Ambulance related invoices
  • Proactively managing complaints or disputes with a customer focus
  • Communicating across internal teams to ensure swift resolution of customer matters
  • Maintaining customer records
  • Contributing suggestions to continuous improvement of processes and procedures

To succeed in this role, you will need to possess exceptional communication skills and the ability to build rapport with customers. You should be motivated to work collaboratively in a team environment, have a genuine passion to deliver exceptional customer service, and be flexible and positive in your attitude.

The successful candidate will have a salary range of $57,842 - $62,221 per annum. This is a full-time position based in our Eastwood office on Greenhill Road, operating Monday to Friday between 8:30am and 5:00pm.

This is a fantastic opportunity to join our dynamic team and make a real difference in the lives of our customers. If you are passionate about delivering exceptional customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting role.



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