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Ambulance Communication Specialist
1 month ago
This role is part of the SA Ambulance Service, Emergency Operations Centre - Pool and involves managing incoming emergency triple zero (000) and non-urgent phone calls.
Salary and Benefits- MCE01P (probation): $61,911.00 per annum (pro-rata)
- MCE01: $68,721.00 per annum (pro-rata)
- Casual: $31.23-$34.66 per hour + 25% casual loading
You will acquire emergency medical dispatch support skills and knowledge through provided training in a HLT31020 – Certificate III in Ambulance Communications (Call-taking).
This role also involves dispatch support, service quality, customer service, ongoing training and development, making and receiving non-emergency calls, interaction with other healthcare providers and emergency service agencies as required.
Requirements- You will enjoy helping others during periods of high stress and anxiety through the use of technology systems, multiple screens, and high-level verbal communication and problem-solving skills.
- You will use standard organisational protocols to remain calm and reassuring to help guide and determine the most appropriate care pathway for the patient.
- You will be required to liaise effectively with the caller and other Emergency Operations Centre staff to ensure that the patient receives the required medical attention within agreed timeframes.
Roles available may be full-time, part-time or casual. Special conditions may apply. Please visit our website for more information.
