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Night Shift Emergency Response Specialist

2 months ago


Adelaide, South Australia Programmed Full time

We are seeking a highly skilled and dedicated individual to join our Triple Zero call centre team as a Night Shift Emergency Response Specialist in Adelaide CBD.

This is a high-volume, fast-paced role that requires providing accurate connections to Police, Fire, and Ambulance dispatchers across the country at the request of customers. You will be required to follow strict protocols and procedures to ensure every call is taken quickly, efficiently, and correctly.

The Triple Zero call centre operates 24/7, and this position is exclusively for night shifts. As a Night Shift Emergency Response Specialist, you will be responsible for:

  • Answering calls from all over Australia
  • Efficiently connecting emergency calls to Police, Fire, or Ambulance dispatchers
  • Providing consistent and high-quality service
  • Ensuring customers are treated with empathy

To succeed in this role, you will need:

  • Previous customer service experience, preferably in a contact centre or face-to-face environment
  • Strong problem-solving skills
  • A positive and resilient outlook
  • Excellent verbal and written communication skills
  • A stable working history
  • A 'can-do' attitude

This is an excellent opportunity to work for a reputable brand like Telstra, offering a supportive working environment. Our company, Programmed, provides flexible and long-term casual temporary assignments. The estimated salary for this role is around $70,000 - $80,000 per year, depending on experience.