Customer Service Representative Role in Logistics

1 month ago


Macquarie Park, Australia CHEP Full time
About CHEP Australia

CHEP Australia is a leading global logistics provider that offers a unique opportunity for career advancement and personal growth. With over 300 million pallets, crates, and containers in circulation, we are the backbone of supply chains worldwide.

Salary and Benefits

The estimated annual salary for this role is $65,000 to $85,000 AUD, depending on experience. In addition to a competitive salary, we offer a range of benefits, including flexible working arrangements, paid volunteer leave, and employee discounts with partner companies.

Job DescriptionKey Responsibilities:
  • Resolving customer inquiries related to account transactions, invoices, systems queries, new accounts, and general support.
  • Providing first-call resolution for 40-45 customer calls per day, with a positive and professional attitude.
  • Focusing on customer needs to effectively problem-solve and provide solutions.
  • Entering and maintaining accurate data records on various systems.
  • Understanding CHEP's business functions, systems, and products to provide a one-stop-shop for inbound calls.
  • Actioning same-day deliveries and cancellations within agreed timelines.
Requirements:
  • Demonstrated experience in a busy customer service and/or logistics support role within a contact centre.
  • Experience in quickly and efficiently solving customer issues.
  • A can-do positive attitude with an empathetic nature.
  • Computer literacy with proficiency in Microsoft Office.
  • Some knowledge of SAP/Saleforce/Virtual Assistant ('Chatbot') experience would be an advantage.
  • Strong communication skills with an aptitude to build strong working relationships with a wide range of people.
  • High attention to detail, with systematic and timely follow-through.
  • The ability to handle multiple tasks/projects and operate well under pressure.
Brambles and CHEP Culture

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values. Our team boasts a friendly and fun culture that celebrates successes, with award-winning engagement and enablement, and results achieved through collective intelligence, collaboration, and teamwork.



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