Customer Logistics Capability Lead

6 days ago

Macquarie Park, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- Are you passionate about improving customer experiences through innovative training solutions?_

CHEP (a Brambles Company) is seeking an enthusiastic Customer Logistics Capability Lead who wants to make a meaningful impact on Customer Service Capabilities to join our team in Macquarie Park, Sydney

What’s in it for you?
- Join a global, ASX- listed Market Leader in Sustainability, Supply Chain and Logistics
- Enjoy researching, developing & providing expert coaching & development tools & techniques for Customer Service Representatives, fostering a culture of excellence
- Experience a values-driven & and inclusive culture with a flexible hybrid work environment

What you’ll be doing:

- Collaborate with the Call Centre Team Leader to provide operational guidance and support, ensuring our Customer Service Representatives excel in their roles.
- Tailor training pathways to individual and team needs, fostering growth and skill development.
- Promote best practices to elevate team capabilities and foster a culture of excellence.
- Utilize creative training methods to engage and empower team members effectively.
- Provide expert support in resolving customer inquiries, complaints, and escalations, maintaining our high service standards.
- Develop and maintain customer service procedures, policies, and standards to ensure consistent excellence.
- Align training initiatives with the strategic direction of the Customer Service team, contributing to their success.
- Deliver comprehensive training to equip our team with the knowledge and skills for current and future roles.
- Prioritize safety in all training activities, ensuring a Zero Harm environment.

What you can bring to the Role:

- Ideally a Tertiary Qualification in Training, Cert IV Workplace Training & Assessment, Project Management, or related field
- Experience in documenting Customer Service processes and procedures (process mapping), with a focus on developing valuable training materials.
- Proven ability to build & deliver effective, engaging training programs (including change management initiatives) across multiple channels.
- Impressive data analytics skills that will drive insights and improvement plans.
- An impressive track record in Coaching & Training within a high-volume contact center environment.
- A confirmed talent for stakeholder engagement and collaboration.

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values and can help drive our ambition to create a positive work environment that’s fascinated with fostering Supreme Customer Value

More about CHEP, a Brambles Company:
CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers. We connect people with life’s essentials every day in a nature-positive way.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.

CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there

**Benefits**:

- Work for an accredited Global Top Employer in Australia
- Flexible Hybrid working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with

  • Capability Specialist

    6 days ago

    Macquarie Park, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Logistics Co-ordinator

    4 weeks ago

    Erskine Park, Australia Bollore Logistics Asia Pacific Full time

    200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

  • Logistics and Planning Specialist

    1 week ago

    Macquarie Park, Australia MSD Full time

    **Logistics and Planning Specialist** - ** Looking for a different challenge as a **Logistics and Planning Specialist whereby you can utilise your skills? - ** Permanent Full-time **position with **competitive renumeration **and** benefits**: - ** Location**: AUS - New South Wales - Macquarie Park - Hybrid, work from home and office environment, with a...

  • Logistics Team Lead

    1 week ago

    Parramatta Park, Queensland, Australia Officeworks Ltd Full time

    About the RoleOfficeworks is seeking an experienced Logistics Team Lead to join our NSW Customer Fulfilment Centre team. As a Logistics Team Lead, you will be responsible for leading a team of logistics professionals to achieve exceptional customer satisfaction through efficient and effective order fulfillment and delivery operations.Key responsibilities...

  • Logistics Coordinator

    1 week ago

    Macquarie Park, Australia Cepheid Holdings Pty Ltd Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Logistics Coordinator

    2 weeks ago

    Macquarie Park, Australia Blackbook Executive Full time

    Growing business - Progression opportunities available - North Sydney location **The Company** My client is a leading business at the forefront of their industry supplying to major retailers across Australia and New Zealand. Producing high quality products, they require a talented Logistics Co-ordinator to manage and coordinate product through 3PL network,...

  • Process Specialist Logistics

    1 week ago

    Macquarie Park, Australia Metcash Full time

    Fantastic opportunity for a **Process Specialist Logistics - Program Horizon** to join the team on a 2yr FTC basis, with the possibility of going permanent. This is an exceptional opportunity to join a team that will deliver a transformational change to the entire Metcash business. An opportunity to learn, share and broaden logistics knowledge. It is a...

  • Vehicle Planning

    6 days ago

    Macquarie Park, Australia BYD Australia Full time

    **About BYD** BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Logistics Manager

    1 week ago

    Wetherill Park, Australia CSR Full time

    ABOUT US CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Part of the CSR family, our Logistics Business...

  • Logistics/warehouse Coordinator

    2 weeks ago

    Macquarie Park, Australia KE Select Full time

    **Logistics/Warehouse Coordinator | Life Science Industry** - Salary and Bonus Package - Mon-Fri, standard working hours - No weekends or shift work **About the Organisation** This is your opportunity to join a renowned global manufacturer of laboratory equipment in the life science industry - often used in research/academia and industry. The company...

  • Casual Warehouse Logistics Manager

    4 weeks ago

    Macquarie Park, Australia Memory Block Full time

    **Seeking a Casual Warehouse Logistics Manager in Sydney: Drive Our Success in the Heart of the City!** Are you a detail-oriented professional, excellent at communication, and adept in managing logistics operations? If you thrive in vibrant, fast-paced environments, and have a passion for supply chain procedures, your search ends here! We are a leading...

  • Logistics Manager

    1 week ago

    Wetherill Park, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Logistics Analyst

    2 weeks ago

    Macquarie Park, Australia Alcon Full time

    The Logistics Analyst is responsible for end to end integrated operation; in the areas of warehousing and distribution; via liaison with the key stake holders / suppliers; and upholding the company Values & Behaviours with compliance. Warehousing and Distribution - Responsible of warehousing and distribution management by driving operations efficiency &...

  • Supply Chain Excellence Lead

    6 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: The ANZ Supply Chain Excellence Lead is responsible for developing capability and performance within the Supply Chain functions across ANZ. The role involves analysing supply chain data and metrics, collaborating across different business functions to develop continuous improvement initiatives and leading the implementation of...

  • Logistics Analyst

    1 week ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Executive Sales Manager

    1 week ago

    Parramatta Park, Queensland, Australia BSH logistics Full time

    Join us at BSH Logistics as we continue to grow and expand our services. As a key member of our team, you will be responsible for driving business growth through strategic planning and execution.Our Company OverviewBSH Logistics is a leading provider of same-day delivery, contract logistics, medical deliveries, dangerous goods and time-sensitive freight...

  • Customer Service

    2 weeks ago

    Macquarie Park, Australia Norwest Recruitment Full time

    **Customer Service Representative - Macquarie Park** - **Leading organisation** - **Immediate Start - $27.11 + S per hour** - **Immediate Start - Temporary Assignment** A leading global organisation located in Macquarie Park is seeking an experienced, professional and immediately for a 3-month temporary contract. This role will be full time hours, working...

  • Customer Service Representative

    1 week ago

    Macquarie Park, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Logistics - Customer Service Representative

    4 weeks ago

    Erskine Park, Australia People Group Full time

    Vibrant and Progressive Transport Operations Team - Strong Foundation and Reputation - Salary of up to $65,000+ Super **ABOUT THE COMPANY** This distinguished company is widely recognized for its excellence in logistics services. They consistently deliver innovative solutions that optimize efficiency and drive business growth. With an unwavering commitment...

  • Logistics Coordinator

    7 days ago

    Kings Park, Australia DH & Associates Full time

    Our client is one of the leading global freights forwarding and logistics service providers and they are looking for a Logistics Coordinator (Local Distribution) to join their warehouse team in Kings Park NSW. **ESSENTIAL DUTIES / RESPONSIBILITIES** - Answering and attending to inbound calls from customers in response to delivery queries such as order...