Customer Service Representative

7 months ago

Macquarie Park, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- Global, ASX-listed market leader in Logistics & Supply Chain, with shiny new offices at Macquarie Park & a Hybrid work arrangement
- Dynamic, collaborative team who’s passionate about elevating the Customer Experience
- Actively contribute to a fast-paced Customer Service environment, maximising your relationship-building & organisation skills

As part of the collaborative & supportive CHEP Customer Services team, reporting directly to the Customer Service Team Leader, your role will be to handle all enquiries from Customers, CHEP field staff and providers covering Logistics, movement transactions, invoices, systems queries, new accounts and general support.

The key responsibilities of this role include:

- Resolving queries around account transactions, invoices, systems queries, new accounts and general support
- Answering 40-45 calls/day professionally and positively, providing first call resolution
- Focusing on the customer to understand their needs and pain point to effectively problem solve
- Entering and maintaining accurate data records on various systems
- Actively working to understand CHEP's business functions, systems and products so you can provide a one-stop shop for inbound calls
- Action all same day deliveries and/or cancellations within agreed timelines
- Understands all systems used by CHEP Australia and the use of data within those systems.
- Helps to identify and contribute to performance improvement activities, to ensure continuous development

What you can bring:

- Demonstrated experience in a busy customer service and/or logistics support role within a contact centre
- Experience in quickly and efficiently solving customer issues
- A can-do positive attitude with an empathetic nature
- Computer literacy with proficiency in Microsoft Office
- Some knowledge of SAP / Saleforce would be an advantage
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- High attention to detail, with systematic and timely follow-through
- The ability to handle multiple tasks/projects and operate well under pressure

We value creativity, collaboration, and curiosity, and we are looking for someone who shares these values - someone who is excited to support the ambition to foster Supreme Customer Value

More about CHEP, a Brambles Company:
CHEP is part of Brambles Limited, a global leader in supply chain logistics employing more than 12,000 people in 60+ countries. As a pioneer of the sharing economy, we are one of the world’s most sustainable logistics businesses. Brambles and CHEP platforms are the invisible backbone of global supply chains, primarily serving the fast-moving consumer goods, fresh produce, beverage, retail and general manufacturing industries. Our circular business model facilitates the ‘share and reuse’ of the world’s largest poll of reusable pallets and containers. We connect people with life’s essentials every day in a nature-positive way.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.

CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career - we're large enough to take you anywhere and small enough to make sure you get there

**Benefits**:

- Work for an accredited Global Top Employer in Australia
- Flexible Hybrid working environment
- Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum
- Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
- Employee discounts with a range of partners
- Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
- Unparalleled opportunities to advance and accelerate your career
- Attractive options to purchase Brambles shares

Our team boasts a friendly and fun cult

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia Page Personnel Full time

    Macquarie Park location - onsite parking and close to public transport - Fun, collaborative team culture **About Our Client**: As a Customer Service Representative, your mission is to deliver exceptional customer experiences while upholding company policies within the bounds of regulations. You'll be the driving force behind a service that's not only...

  • Customer Service Representative

    1 month ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    We are seeking an experienced Customer Service Representative to join our team at 3001 DXC Technology Australia Pty Limited. In this role, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will have the following key responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global pharmaceutical organisation - Macquarie Park 2113 location, close to transport links - Generous salary + annual bonus - Onsite parking - Fantastic team & culture **About the company** Work for a global animal health company operating providing essential medications. Our client looks to provide effective treatments...

  • Customer Service Representative

    2 months ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Global diagnostics company - $38-40 per hour - Macquarie Park location, onsite parking and close to transport links - Onsite Barista - WFH 1 day per week - 6 month contraction, possibility of extension - ASAP start **About the company** Join a global medical device company, with an innovative and forward thinking approach to the healthcare...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation. - Temporary casual role opportunity - Located in the heart of Macquarie Park, close to station and parking on site. - $40 per hour + Super. - Parking on site - Honest flexible working arrangement. *** **About the company** Work for a global medical device company operating across advanced...

  • Customer Service

    6 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. **About the company** Our client, a well renowned global...

  • Customer Service

    6 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. - $70,000 - $75,000 + Super **About the company** Our client, a...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Be a part of a global medical device organisation. - Permanent full time position available. - Located in the heart of Macquarie Park, close to station and parking on site. - $75,000 + Super - Parking on site - Honest, flexible working arrangement. **About the company** Work for a global medical device company operating across advanced...

  • Customer Service and Support Representative

    3 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Experience a fulfilling career with 3001 DXC Technology Australia Pty Limited as a Customer Service and Support Representative. This exciting opportunity is based in Sydney, NSW.About the RoleAs a Customer Service and Support Representative, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Service Representative

    3 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Aged Care Sales department.

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia Medtronic Full time

    **Careers that Change Lives **Bring your passion for people, technology, and exceptional solution focused customer service to Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our fantastic Neuromodulation and Pelvic Health team and truly make a difference! **A Day in the...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    7 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** Located in Macquarie Park 2113 with on-site parking 12 month contract - Paying $70,000 + Super + 10% Completion Bonus Supportive culture, offering solid training and induction programme **About the company** Work for a global healthcare company in eye care working and developing innovative devices and medicines to serve the full life cycle of...

  • Customer Service Representative

    2 months ago

    Macquarie Park, Australia CHEP Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...