Customer Service
6 months ago
**Benefits**
- Leading Pharmaceutical organisation with a large global presence.
- Recognised as an award-winning employer of choice with an employee recognition program.
- Parking on site - Macquarie Park.
- Supportive team, ongoing training, and development.
- Permanent full time position.
- $70,000 - $75,000 + Super
**About the company**
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Join their dynamic and passionate company who boast a good culture and high retention of staff.
**About the opportunity**
In your new Customer Service Representative role, you will report directly to the Distribution & Customer Care Manager. This is a unique, standalone role, working as the Customer Service Representative for the client but within another organisations facility.
**Duties**
- Track and trace orders - regularly in communications with warehousing and 3PL.
- Use your strong product knowledge, healthcare experience and ability to problem solve to ensure successful patient outcomes.
- Reporting on fulfilment and stock availability for customers and commercial teams.
- Liaise with medical practitioners and other stakeholders responsible for patient care
**Skills and Experience**
- Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
- High emotional maturity, and ability to build trust and rapport with customers.
- ERP order processing experience is highly desirable - JDE ideal.
- Excellent attention to detail - checking stock takes, coordinating orders with the demand & supply teams.
- Clear and concise communication skills with internal and external stakeholders.
- Ability to problem solve and implement changes.
- Pharmacy experience or Science Degree is desirable
***
**How to Apply**
**About us**
**Job details**:
- Location
- Macquarie Park
- Salary
- $70000 - $77700 per annum, Benefits: + Super
- Job Type
- Full Time
- Ref
- BH-40773
- Contact
- Kelly-Ann Kelly-Ann Turner
- Contact phone
- +612 8877 8772
- Posted
- about 4 hours ago
-
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